Customer Service: How to Survey Effectively for Mom Entrepreneurs

What have you done lately to show your clients how much you care about them?
 
 
Trust me, all of your efforts around customer service get noticed by the people who keep you in business – your customers. Have you heard of “the net promoter score?”
 

 

It is essentially a tool for gauging customer loyalty. A slight dip could indicate that you are soon to be short some income.

 

 

Watch this video to get some ideas for how to gauge your customer’s loyalty and it will serve to keep you top of mind as well!

 

 

 

I recently tried a new babysitting service. I was so impressed to have been matched with my sitter personally AND then given the opportunity to share my positive feedback right after the service occurred. You can bet I’ll be working with them again!

 

 

This strategy works. So start working it in your business this week!

 
 
Leave me a comment below if you run into any snags or have a question.
 

2 Comments

  • Sally

    Reply Reply May 28, 2014

    I 100% agree – customer surveys work! The feedback is invaluable. Though I do find it hard to get a lot of responses. I usually get about 10% response rate (without offering an incentive).

  • Alison

    Reply Reply May 30, 2014

    YES! Totally agree with this. I do surveys immediately after my programs and they are invaluable. I also do reader surveys on my blog once a year to find out what they think about my content and what they’d like to see more (and less) of.

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